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Service Innovation - Keeping Warm and Dry on a Rainy Day
Published on July 01, 2013
The original idea was originally a forum post on "NUS - Organizing for IT Innovation 2013", but has been elaborated for this post. This is NOT A REAL SERVICE. But I sure hope it will be. This is not restricted to Starbucks, any cafe or business with sufficient reach could launch it, if they figure out the logistics issues. I am only interested in the customer value proposition here.

About Kent Lai

Kent has been involved in planning, designing, delivering, and managing large-scale enterprise solutions in the South-East Asia region since 2007.

During his free time, he loves to read up and learn about the latest digital technology, as well as think of how technology can enable business and make people's life better.

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